HR Project Manager - Service - Hybrid

HR Project Manager - Service Now - Hybrid Working

Job Type

Contract/Temporary

Location

City of London, London

Negotiable

Job

BBBH
173278_

Date Added

January 22nd, 2026

Consultant

Tom Vigors

Our client, a global Insurance broker, are currently looking to hire a HR Project Manager with end-to-end Service Now implementation experience to join the team on a hybrid working contract basis.

As the ideal candidate you will be an experienced HR Service Now Project Manager who can lead and support the deployment of Service Now solutions alongside broader HR initiatives.

This role is ideal for someone who thrives in complex environments and brings a strong foundation in HR project delivery combined with hands‑on experience in Service Now HR Service Delivery implementations.

• Lead and coordinate HR Service Now deployment projects, ensuring alignment with global HR transformation objectives.
• Manage and oversee the end-to-end Service Now implementation lifecycle: requirements gathering, configuration oversight, testing, deployment, and post-go-live support.
• Partner with HR, IT, and vendor teams to ensure seamless integration of Service Now with existing HR systems and processes.
• Build strong relationships with stakeholders across HR, IT, compliance, and the wider business to manage dependencies and expectations.
• Own and maintain core project documentation including DRAID logs, project plans, and stage gate deliverables.

• Proven experience delivering HR technology projects, specifically Service Now HR Service Delivery (HRSD) modules (e.g., Case & Knowledge Management, Employee Service Center, Lifecycle Events).
• Strong understanding of HR processes, compliance, and operational best practices, with ability to translate them into Service Now workflows.
• Experience in matrixed, multinational environments with diverse stakeholder groups.
• Excellent communication, planning, and stakeholder engagement skills.

Please apply!