HR Shared Services Team Lead

About The Role

The HR Shared Services Team Lead is responsible for the delivery of efficient employee life cycle administration across HRSS Hub 3, tasks include maintaining accurate employee records across multiple HR systems, generation of all employee life cycle letters and contracts, including onboarding and offboarding, whilst supporting various HR processes and initiatives. In addition to managing your own portfolio of stakeholders and employees, you will also lead, coach, and develop the HR Shared Services team to ensure strong performance and engagement.

The role will also allocate resources effectively to meet workload demands and service expectations across HRSS Hub 3. You will utilize your excellent communication and influencing skills to support and drive Hub 3 employee engagement and champion change, ensuring we retain motivated employees who can deliver an excellent service to our people. Reporting into the Senior HR Shared Services Manager – Hub 3, you will collaborate with your team to drive and deliver consistent business process improvement and positive employee experiences across the wider hub remit, to our HR Business Partners and other HR Centers of Excellence.

The successful candidate will possess the ability to influence and challenge, whilst also having a pragmatic approach to delivery. The ability to be able to talk to the "Cleaner" through to the "CEO" is critical, a deep understanding of people and the ability to help them with their questions, no matter how big or small, is expected. Robert Walters is a people business, and therefore the company values doing the right thing, in the right way whilst maintaining the right commercial focus.

The role also focuses on efficiency of process, driving smarter working practices, cost reduction and productivity increase. Smarter – not harder is the aim, drive change, but not just for the sake of it; the change must be able to deliver tangible outcomes and better business results for all. This key influencing role plays a critical part in supporting, leading and delivering first class administration services across all Robert Walters service lines.

• Ensure high‑quality, timely, and accurate execution of HR processes (e.g., onboarding, off‑boarding HR administration, benefits administration, employee data management, business reporting).
• Act as the escalation point for complex queries or issues that frontline the HR Shared Services team cannot resolve.

• Drive process standardisation and continuous improvement to enhance efficiency and reduce costs.
• Monitor service‑level agreements (SLAs) and key performance indicators (KPIs) to maintain operational excellence.

• Lead, coach, and develop the HR Shared Services team to ensure strong performance and engagement.
• Allocate resources effectively to meet workload demands and service expectations.

• Ensure adherence to legal, regulatory, and company policies in all HR transactions, specifically the company’s Authorisation & Approval Limits Policy.
• Maintain data integrity and confidentiality across HR systems and processes.
• Implement all audit report findings as requested.

• Partner with HR Business Partners, Centres of Excellence (COEs), and other departments to deliver seamless HRSS support.
• Communicate updates, process changes, and service improvements to stakeholders.

• Leverage HR technology (HRIS, case management tools) to streamline workflows.
• Identify automation opportunities and implement best practices for scalability.

• Work with the HRSS hub employees and HRSS Leaders to ensure seamless solution delivery.
• Build strong partnerships with all HRSS + Hub employees and other business partner functions.
• Promote a collaborative, inclusive, and growth‑focused environment.
• Embody Winning as One values.

• 2-4 years of experience in HR operations, shared services and leading a service team.
• Experience in global or multi‑regional HR environments preferred.
• Good understanding of local employment…