People Operations Manager

People Operations Manager – Urban Ridge Supplies

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We challenge convention and simplify complexity. A global developer, owner‑operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.

The People Operations Manager is a critical member of the People (HR) team, responsible for executing the People strategy in alignment with organizational objectives. Reporting to the Director People Operations, this role collaborates closely with leadership, senior managers, and employees to provide tactical HR support. This role will be responsible for regional benefits administration, managing onboarding and offboarding to ensure smooth transitions, overseeing payroll, and serving as a compliance partner to uphold labour laws and company policies.

This role requires a proactive, data‑driven approach to problem‑solving and the ability to influence at all levels of the organization. This position is key to ensuring a positive employee experience while maintaining operational and regulatory excellence.

• Serve as the main point of contact for payroll inputs, ensuring accurate and timely submission of employee data (new hires, terminations, promotions, compensation changes, overtime, leave, and deductions) to payroll providers.
• Validate payroll outputs by auditing data, reconciling discrepancies, and partnering with Finance and payroll vendors to ensure accuracy and compliance.
• Ensure correct setup of employees within payroll systems, reflecting national and local regulations (e.g., tax codes, leave accruals, and benefit eligibility).
• Maintain compliance with local labour laws and taxation requirements across multiple EMEA jurisdictions.
• Conduct regular payroll audits to minimise errors, ensure timely filings, and mitigate compliance risks.

• Manage the full employee benefits lifecycle — including enrolments, changes, terminations, renewals, and ongoing administration.
• Act as primary liaison with benefits providers, brokers, and vendors to ensure accurate data and timely issue resolution.
• Administer benefits in compliance with country-specific legislation and GDPR requirements for employee data.
• Provide employees with clear and timely support on benefit plans, coverage, and eligibility.
• Conduct periodic benefits audits to ensure accuracy, cost‑effectiveness, and legal compliance.
• Partner with Finance to reconcile benefits invoices and manage relevant reporting.

• Oversee the end‑to‑end onboarding process, ensuring accurate payroll and benefits setup for new joiners.
• Deliver Day 1 orientation sessions to introduce new hires to company culture, policies, benefits, and HR systems.
• Manage offboarding, ensuring compliance with local employment laws, timely processing of final pay, benefits cessation, and system access removal.
• Partner with IT, Finance, and Workplace teams to ensure smooth operational transitions.

• Serve as a trusted HR partner to employees and managers, ensuring fair and consistent handling of workplace issues.
• Provide coaching and guidance to managers on performance, conduct, and engagement matters.
• Support investigations into employee concerns in line with company policy and local employment regulations.
• Track employee relations cases to identify patterns and support proactive HR interventions.

• Ensure adherence to local and regional employment legislation and company policies.
• Maintain required registrations and documentation related to payroll, benefits, and employment compliance.
• Develop, update, and communicate HR policies aligned with EMEA legal standards.
• Conduct regular compliance audits and provide advice to managers on policy interpretation.

• Collaborate with Centres of Excellence (COEs) in compensation, benefits, and talent acquisition to deliver seamless HR services.
• Analyse HR data and metrics to identify trends…