Groups Reservations Supervisor

Job Description

Groups Reservations Supervisor (HOT0CA59)

Hilton London Metropole Hotel, 225 Edgware Road, London W2 1JU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS
. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality.” With strong training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Annual salary ranging from £28,000 up to £29,500

Free, healthy and high quality meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Discounted dental and health cover

High street discounts: with Perks at Work

Discounted car park

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Modern and inclusive Team Member’s areas

As Group Reservations Supervisor, you will assist in achieving budgeted room nights and occupancy targets as identified in the annual budget and marketing plan for the group business segments. The Group Reservations Supervisor will oversee the coordination and administration of all group bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the events and group yield policy in order to maximize revenue
• Work with Sales and Events Team to maximise corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Assist in managing, training and developing the team
• Participate in the organisation of hotel promotional activities

A Group Reservations Supervisor serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience with administrative tasks in the hotel/leisure sector
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisation and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations
• Knowledge of the hotel property management systems
• Previous experience in the same or similar role
• Relevant degree, in a business discipline, from an academic institution

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.