Floor Supervisor, Hospitality ​/ Hotel ​/ Catering

Overview

Thirteen at Chateau Denmark, located on the iconic Denmark Street, is where energy meets elegance, a space for bold encounters and vibrant experiences. For decades, Denmark Street has seen legends rise and tales unfold, and now, it calls for a visionary Floor Supervisor to carry on that legacy. As Floor Supervisor at Thirteen, you'll combine sophistication with flair, ensuring that every guest experience embodies our 'no half measures' approach to service.

You will be reporting directly to the Bar Manager, and work closely with the Bar team.

We re looking for an Floor Supervisor with a background in luxury or 5-star environments. With your extensive knowledge of customer service and impeccable standards, always aiming to create a memorable guest experience.

• Ensure an exceptional and personalized guest experience, maintaining high service standards.
• Oversee bartenders and servers, provide guidance, and ensure staff adhere to service protocols.
• Monitor the presentation of cocktails and beverages, ensuring consistency and excellence.
• Manage floor operations, including table assignments, order flow, and smooth coordination between the bar and floor staff.
• Handle guest complaints professionally and efficiently to maintain a high-end reputation.
• Ensure adherence to hygiene, licensing laws, and workplace safety standards.
• Assist in monitoring stock levels and coordinating with the bar team for replenishments.
• Cater to high-profile guests and assist in executing exclusive events and private bookings.
• Oversee transactions, ensure accurate billing, and minimize discrepancies.
• Maintain the bar s luxury ambiance by overseeing music levels, lighting, and overall aesthetics.

• Service charge, pension scheme, and employee recognition events.
• Friends & Family rates and discounts.
• Perkbox, Season Ticket Loan, Cycle to work scheme, Eye Care test.
• Growth opportunities, including an extra holiday day per completed year (up to five).
• And much more!

All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.

Thirteen at Chateau Denmark is based at Denmark Street, London, WC2H 8LP
. Tube station is Tottenham Court Road (Central, Northern, and Elizabeth lines).