Floor Supervisor, Hospitality ​/ Hotel ​/ Catering

WHO ARE WE

Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world‑class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state‑of‑the‑art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.

At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

We’re on the looking for a passionate and guest‑focused Floor Supervisor to become a valued part of our outstanding Housekeeping team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.

If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

As a Floor Supervisor in our Housekeeping department, you will play a key role in delivering exceptional, personalized experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. You will be responsible to ensure that all guestrooms/public areas are cleaned and supplied according to standards set by Pan Pacific Hotels Group.

Supervise and inspect the cleaning of guest rooms, service areas, guest corridors, and back‑of‑the‑house staircases and all public areas as assigned to ensure that a high standard of cleanliness is maintained at all times. Also, be responsible for planning coordination and administration of rooms/public area operations. Your responsibilities will include, but are not limited to:

• Assist in overseeing all external contractors working in the hotel
• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangements
• Maintain a high level of guest service and ensure rapid and professional response to all guest requests. Supervise the distribution of work assignments to Room Attendants and Porters to ensure maximum output
• Assign special duties to Room Attendants and Linen/House Porters on designated floors
• Constantly monitor the computer system throughout the shift updating any change of room status
• Check and return to Reception a constant flow of serviced guest rooms as per occupancy requirement
• Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and log these on the hand over

As a company, we take pride in our close‑knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel‑wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through Yu Life
• Dedicated…