Assistant Manager

Overview

As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. You will oversee multiple departments, enhance guest experiences, and support team members. This role works with the General Manager to implement Beds & Bars' standards, ensuring exceptional service, operational efficiency, and profitability. Flexibility is required, with shifts often including evenings, weekends, and holidays.

• Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance.
• Ensure cleanliness, efficiency, and exceptional service standards in all areas.
• Coordinate with team members to manage room assignments, common areas, and facility upkeep.
• Lead, train, and motivate staff to deliver outstanding guest experiences.
• Prepare team schedules, conduct performance reviews, and foster a collaborative work environment.
• Address team challenges and provide constructive feedback to improve performance.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Create a welcoming and community-driven atmosphere for travelers.
• Identify and implement strategies to elevate guest satisfaction.
• Assist in managing budgets, monitoring expenses, and optimizing profitability.
• Oversee inventory management, ensuring timely procurement and cost control.
• Support financial reporting and analysis of operational performance.
• Ensure compliance with health, safety, and legal regulations.
• Conduct regular facility inspections to identify and address potential safety hazards.
• Maintain up-to-date records of licenses, permits, and certifications.
• Help organize and promote events, activities, and tours to engage guests.
• Collaborate with the marketing team to develop and execute promotional campaigns.

• A structured career pathway to take you from entry-level to General Manager in five steps.
• Comprehensive training through on-the-job learning, workshops, and e-learning.
• Cross-training opportunities to develop skills across all departments.
• Access to online workshops covering finance, time management, risk assessment, and recruitment.
• Leadership development to lead and inspire diverse teams in a fast-paced environment.

• Proven ability to lead and inspire diverse teams in a fast-paced environment.
• Familiarity with hostel operations, including reservation systems and facility management.
• Strong budgeting, financial reporting, and cost-management skills.
• Exceptional interpersonal and problem-solving skills to enhance guest satisfaction.
• Effective communication skills, both verbal and written.
• Proficiency in multitasking and prioritizing in a dynamic setting.
• Experience with property management systems is a plus.
• You have good communication skills and the ability to converse in English. Other languages are always a plus.
• Have the right to work in the UK.

• Ability to stand and walk for extended periods.
• Lift or carry items up to 25-30 pounds as needed.
• Comfortable climbing stairs, bending, kneeling, and working in various conditions.
• Stamina to manage long shifts, including evenings, weekends, and holidays.

Beds & Bars is a leading operator of tourist accommodation and entertainment venues across Europe, with backpacker hostels, bars, and traditional British pubs in 12 cities and eight countries. Our mission is built on the four pillars of safety, security, fun, and value for money. We are committed to fostering a supportive, inclusive, and dynamic work environment.

• 50% off accommodation in any of our affiliated Hostels and Accommodation businesses across Europe, and 25% off for Friends and Family.
• 50% off all food and drinks in our Food and Beverage businesses.
• Employee Referral Scheme provides opportunities to earn up to €2,000 for new hire referrals with no cap on referrals.
• On-site living accommodation may be provided in some cases.
• Employee recognition programs with cash rewards and trips away.
• Discounts on food and drinks across Beds & Bars locations.
• Discounts on accommodation at St Christopher’s Inns and partner properties worldwide.
• Free mental health support and counseling services.