Guest Relations Team Leader

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

At Andaz, which translates from Hindi as "personal style" , we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

• Support the effective running of Guest Services operations, fostering high levels of team engagement and performance.
• Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
• Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
• Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
• Prepare, review, and analyse daily reports, including, revenue, and guest feedback, to support informed decision-making.

You have previous experience in hotel front office or guest services operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:
Apply today for this Guest Relations Team Leader role and start your journey with Hyatt Hotels!

Hyatt Regency Trinidad | Port of Spain , TTI , TT
Hyatt Centric Austin-Downtown/Congress Street | Austin , TX , US

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