Reservations Agent

Join our team as a Rooms Reservation Agent

Are you bold, driven towards excellence, guided by intuition and inspired by a desire to create memorable guest experiences? At The Twenty Two, we are looking for passionate individuals who thrive in a fast-paced, luxury environment and take pride in delivering exceptional service.

As a Rooms Reservation Agent, you will:

• Act as a key point of contact for all room reservation enquiries, delivering a seamless and personalised booking experience
• Accurately manage reservations across all channels, ensuring data integrity and attention to detail at all times
• Maximise revenue through effective upselling, rate management, and product knowledge
• Work closely with Front Office, Revenue, and Operations teams to ensure smooth guest journeys from booking to arrival

The Twenty Two is a unique luxury lifestyle destination in the heart of Mayfair, blending a private members’ club, hotel, and restaurant. Housed in a beautifully restored Edwardian manor, we are driven by culture, creativity, and a commitment to excellence. Our people are at the heart of everything we do, and we foster an environment where individuality, passion, and professionalism thrive.

We are looking for individuals who are passionate about excellence and culture, and who align naturally with our values.

• Previous experience in hotel reservations, front office, or a similar guest-facing role within hospitality
• Strong communication skills, both written and verbal
• A high level of accuracy and organisation, with excellent attention to detail
• Confidence using hotel PMS systems and reservation platforms
• A proactive, solutions-focused approach and a genuine passion for guest service

• Handle all reservation enquiries via phone, email, and online channels in a professional and timely manner
• Create, amend, and cancel bookings accurately in the PMS, ensuring all guest preferences and special requests are captured
• Promote room categories, packages, and hotel facilities to maximise revenue and enhance the guest experience
• Liaise with Front Office, Housekeeping, and Revenue teams to ensure room availability and operational alignment
• Maintain up-to-date knowledge of rates, promotions, policies, and local information
• Ensure compliance with company procedures, data protection requirements, and brand standards at all times

At The Twenty Two, we believe in rewarding our people and supporting their development. You will be part of a dynamic and supportive team, with opportunities to grow within a luxury hospitality environment that values individuality and ambition.

• Employee Assistance Programme with Hospitality Action:
  Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period).
• Mentoring schemes. Management Development Training – on the job with support from external training providers.
• Your birthday is off.

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space).

If you do not hear from us within 7 days, please consider your application unsuccessful.