Food and Beverage Sales Administrator

Overview

Job Description - Food and Beverage Sales Administrator ()

Conrad London St James Hotel 22-28 Broadway London SW1H 0BH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

• Annual Salary of £28,500 plus incentives
• A global travel program for team members
• Uniforms
• Meals whilst on duty
• To be part of a fabulous team
• Restaurants reservations incentives scheme in place

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

The F&B Sales Administrator supports the Commercial and Food & Beverage teams, reporting to the Restaurant Reservations Manager and working closely with them to ensure smooth event delivery and efficient inbox management. The role is the primary contact for private dining, reception‑style events, and group enquiries across The Pem Restaurant, Blue Boar Pub, The Orchard Room and The Hedgerow Cocktail Bar.

It requires a strong commercial mindset, a professional tone, and the ability to prioritise opportunities while maintaining brand standards. The position is highly administrative and email‑driven, with a focus on planning and coordinating receptions and private dining functions.

• Working hours are typically, 9am - 5pm Monday - Thursday and 9am - 4pm on Friday.
  Some days may be 10am - 6pm depending on business needs.
• Manage group, private dining, and reception enquiries with accurate details, billing, and guest preferences
• Respond professionally with a solutions‑focused, commercially minded approach to secure business
• Maintain strong knowledge of venues, menus, seasonal offerings, and event capabilities
• Apply reservation and event policies including guarantees, cancellations, and no‑show terms
• Ensure all event details meet brand standards through consistent quality checks
• Coordinate private dining, receptions, celebrations, and small functions across all venues
• Work with F&B, Front Office and Groups, Conference & Events teams to deliver accurate BEOs and billing
• Conduct show rounds, pre‑con meetings, and post‑event follow‑ups
• Identify upselling opportunities to enhance guest experience and revenue
• Support individual restaurant reservations when impacted by event operations or major event days

• Professional communication style and strong guest‑service focus
• Solutions‑driven mindset with the ability to prioritise and secure business
• Exceptional administrative skills, including managing multiple inboxes and maintaining structured, high‑volume email workflows
• Ability to manage multiple enquiries, deadlines, and event details
• Experience with booking systems (Seven Rooms preferred; Open Table or similar also valuable)
• Intermediate proficiency in Microsoft Office

Experience in F&B, restaurant reservations, or commercial events

Tertiary qualifications or equivalent professional training

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)