Venue Manager

Overview

Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Work in an environment where you can bring your whole self to work, where you’re empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other.

Our Venue Manager’s primary function is to provide leadership, management and oversee operations for our nightlife teams. You are committed and proactive and will promote and grow the business, hire and train new starters, and ensure that our members are receiving excellent service. You will also manage inventory, ensure that quality and safety controls are followed and create team schedules. You should uphold the highest standards and ensure the guest experience is always in line with our standards.

• WSET qualifications
• 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
• Inclusion in the Tronc scheme.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Goes without saying, but we will feed you during your shift.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.
• Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
• Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.

The key responsibilities for this role will include but are not limited to:

• Managing the day-to-day operations and activities within the members club ensuring the team deliver an exceptional hosted experience for our members.
• Preparing weekly schedules for the team in line with labour budgets and revenue forecasts.
• Reviewing sales and beverage costs and GP’s, and reconciling any discrepancies in accounting.
• Setting a good example for the team with regard to punctuality, attendance, attitude and hygiene and ensuring that high standards are maintained at all times.
• Assisting in menu planning and pricing, delivering a rich programme of events and original unique selling points which keep our members coming back.
• Arranging for equipment maintenance and repairs in line with health and safety requirements and budgets.
• Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
• Helping to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.
• Participating and inputting towards food and beverage activities helping to build and delivering innovative activations for our members club.
• Overseeing the programming and events calendar from an operational perspective including booking, building relationships and looking after DJ’s and other acts for the late-night spaces.
• Being responsible for effective people practices including but not limited to recruitment, onboarding, training, employee engagement, performance and experience.

• Proven experience managing a late-night operation in a luxury / lifestyle food and beverage operation.
• Proven experience curating an exciting calendar of events and music nights for a variety of different concepts.
• You are an inspiring leader who relishes taking responsibility for running a late-night operation.
• Confident in using purchasing, health and safety and food safety, payroll and rota systems.
• Stays up to date with current industry trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.