Training Officer

Job Description - Training Officer ()

Job Description

Hilton London Metropole Hotel, 225 Edgware Road, London W2 1JU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Now is an exciting moment to join the team as the hotel has completed a transformational refurbishment in 2022, updating its Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!

Hilton London Metropole is the largest Hilton outside of the US, boasting 1,100 bedrooms, four unique restaurants and bars, a brand new Executive Wing with a stunning lounge and spacious suites and 35+ meeting rooms, including three ballrooms with capacity for over 1,350 guests. Fancy taking a closer look at our brand new hotel? Check out our socials:

• Free, healthy and high quality meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (  )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.

As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide quality training to internal customers
• Assist in coordinating and administering Vocational Qualification
• Adhere to in-house training plan
• Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager
• Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
• Prepare, organise, administer and conduct in-house training courses i.e. Recruitment and Selection, Discipline and Grievance
• Ensure new employees have received departmental and legal training
• Hold monthly Departmental meetings with trainers to ensure training needs are being covered

A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR/training
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of hospitality

EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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