Head of Guest Services

Major US law firm with a strong local presence in London is seeking an experienced Head of Guests Services. We’re looking for a candidate with exceptional leadership skills and a strategic mindset, capable of providing full operational oversight across reception, hospitality, events, and customer services across a dual multi-site operation.

• Salary to £75,000
• Fantastic employee benefits
• Core business hours (shift pattern can be negotiated)
• Stunning City location

• Lead, coach and develop FOH team members across both offices
• Manage performance, including conducting 1:1s, appraisals and ongoing feedback sessions
• Oversee resource planning, ensuring effective rota management, and sickness and holiday cover across both sites
• Deliver service excellence across reception, hospitality, events and client-facing services within both offices
• Manage ongoing hospitality orders to support office needs and events
• Coordinate internal events, working with the social committee (and others) as appropriate
• Support in setting FOH service budgets and ensure adherence to financial targets

• Proven experience leading and developing FOH operations in a legal (or corporate / professional services) environment
• Strong background in customer service and people management
• Experience managing multi-site operations
  
  Exposure to hospitality or events management within a corporate setting