Executive Housekeeper

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

• Salary and Tronc package
• Annual bonus linked to KPIs
• HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!

• Proven managerial experience within luxury hotels with an eye for immaculate detail
• Excellent organisation and time management skills to work to timely deadlines
• Strong leadership skills managing a large team
• Commercial awareness when managing departmental budgets
• Confident in communication with a process and solution focused approach
• Flexible to meet the demands of a 24/7 hotel operation

• Oversee all housekeeping operations, including rooms, public areas, back of house and linen, ensuring they are maintained to the highest standards
• Manage leadership administration including rotas, holidays, training, absence management and compliance depending on business needs
• Be invested in the team via recruitment, training, and development, ensuring consistency and service values are met
• Ensure COSHH and risk assessments are completed and adhered to at all times
• Take ownership of management reporting, forecasts, and KPIs relating to productivity, costs, and quality standards
• Work closely with other operational departments to deliver personalised and memorable guest experiences
• Be passionate about continually reviewing procedures and practices to ensure maximum efficiency and minimum cost, whilst still achieving high standards

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.