Reception Manager

Join the team of an amazing restaurant, bar & events space, Engel & Jang
, situated in the Mezzanine of the iconic Royal Exchange.

We are looking for an experienced and dynamic Reception & Reservations Manager to lead our front-of-house and reservations operations. The ideal candidate will be a professional, highly organized, and approachable individual with excellent communication skills and a passion for delivering exceptional guest experiences. You will be responsible for managing the reception coordinating bookings, and ensuring smooth operations across all guest touchpoints.

• Oversee daily reception and reservations operations, ensuring a seamless and high-quality guest experience.
• Lead, train, and manage reception and reservations staff to maintain efficiency, professionalism, and teamwork.
• Manage all bookings, enquiries, and guest communications across multiple channels.
• Coordinate with other departments to ensure smooth service and event execution.
• Monitor occupancy, availability, and reservation systems, implementing improvements where needed.
• Handle guest feedback and complaints professionally and promptly.
• Ensure compliance with health, safety, and data protection policies.
• Prepare reports on reservations, guest flow, and operational performance.

• Previous experience in a supervisory or managerial role in reception, reservations, or front-of-house.
• Excellent leadership, organizational, and communication skills.
• Professional and approachable, with strong customer service orientation.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Proficiency with reservation and front desk systems.
• Availability to work flexible hours, including evenings and weekends.

• Opportunities for career growth – internal training and succession plans for rapid promotion.
• Salary to be discussed at the interview.
• Monday to Saturday schedule.
• 28 to 30 days holiday per year (increasing with years of service).
• Meal on duty.
• Reward programs and long service awards.
• A fun, vibrant, and dynamic work environment.

Compensation:
To be discussed