Duty Security Officer, Savoy Hotel

Company Description

The Savoy
is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job title:

Duty Security Officer

Department:

Security

Inspired & supported by:

Director of Safety & Security

Salary: £36,483 + tronc service charge

Your purpose will be:

To work closely with managers and leaders across the Hotel and always maintaining good public relations and Safety and Security awareness through training. To control access to Back of House areas, monitor alarms and deal with visitors and enquiries

Your

Key Responsibilities:

• To ensure the staff swipe in and out correctly, monitoring that staff have the right degree of access, in the correct time zone and they use the access cards correctly and prevent unauthorised entry into the Hotel and ensuring that visitors are correctly documented and directed to their destination
• To issue and receive keys, create new staff IDS and record appropriate names and times
• To carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear
• To monitor the CCTV and report any unusual activity to In-house Security for closer investigation and perform bag searches of staff and contractors leaving the building recording searches in the Log Book
• To liaise with supervisors regarding the disabling of fire alarms where steam cleaning is in progress
• To ensure that all accidents and incidents are correctly recorded and reported and injured persons receive either first aid or hospital treatment as required
• To monitor the Fire Alarm panel, Panic Alarm and Showcase alarm panel and Door alarm panel.
• To ensure a correct and efficient hand over at the end of shift and ensure that all records and the Security Log are correctly maintained
• To comply with all Health & Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself

What you will need to do in this role:

Essential assets:

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Proven organizational skills work well on their own. Able to set and meet deadlines with quality results.
• Applicable job related skills as per Accountable Duties.

Proven Experience/

Qualifications:

• Valid SIA Door Supervisor Licence - Essential
• Valid First Aid Certificate – Desirable
• Additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications a distinct advantage

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension
• Accrued holidays
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&F and retail