Front Office Manager

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

• Salary and Tronc package
• Annual bonus linked to KPIs
• HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!

With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring:

• Experience leading front office or reception teams in luxury hospitality
• A passion for five star service that feels personal and effortless
• The ability to inspire, develop and support your team
• Strong financial acumen combined with an analytic approach and acute decision making abilities
• Quick yet natural rapport-building skills with guests and the team
• Previous knowledge of Opera / Cloud is highly desirable

• As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
• Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
• Lead from the front, acting as the go to person for guest requests and little unexpected moments
  
  Take pride in ensuring the welfare of the team plus driving their training and progression
• Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
• Deliver a highly personalised, polished service that makes every guest feel at home
• Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
• Maintain excellent working knowledge of all hotel departments for maximum efficiency
• Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
• Fly the flag high for fire and health and safety for the team and guests

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.