Butler

Join us as a Head Butler at 45 Park Lane, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.

We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Butler you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Complimentary stays:
  Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts:
  Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at hotels, and discounts at various high street and online shops.
• Employee perks:
  Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from a seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
• Training and development:
  Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social events:
  Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral bonus:
  Earn a £1,000 bonus when you recommend a friend.
• Well‑being support:
  Access immediate well‑being advice because we care about our employees.

As a Butler at 45 Park Lane, you will be at the heart of creating memorable and personalised experiences for our guests. Your primary role is to welcome guests, ensure their suite is perfectly prepared, and attend to their individual needs throughout their stay. This includes:

• Guest welcome and suite preparation:
  Warmly greeting guests upon arrival, handling in‑room check‑ins, and ensuring guest rooms are impeccably presented.
• Personalised guest service:
  Anticipating and fulfilling guest requests with discretion and attention to detail, from unpacking luggage to arranging bespoke experiences.
• Coordination and communication:
  Collaborating with departments such as Housekeeping, Room Service, and Concierge to deliver seamless service.
• Knowledgeable service:
  Possessing excellent knowledge of the hotel, its facilities, and current events and locations around London to enhance the guest experience.
• Hospitality excellence:
  Ensuring that every interaction is conducted with the warmth, precision, and care synonymous with The Dorchester’s legacy.

• Morning shift: 07:00–15:45
• Middle shift: 10:00–18:45 or 11:00–19:45
• Late shift: 14:30–23:15

You will receive two days off per week and will be required to work on bank holidays as part of the rota.

• Previous experience in a Butler role or high‑profile guest‑service position within a luxury 5‑star hotel or similar high‑end setting.
• Exceptional guest‑service orientation, with the ability to anticipate needs and personalise experiences.
• Strong ability to work both independently and as part of a collaborative team.
• Thorough understanding of service protocols, etiquette, and professional presentation standards.
• Excellent communication skills in English.
• Flexibility to work a variable shift pattern, including weekends and bank holidays.

• Familiarity with London’s key locations, attractions, and cultural events, to confidently advise guests.
• Multilingual abilities, especially in languages frequently used by international guests.
• Formal training in luxury hospitality or butler service…