Deputy Head Housekeeper

Deputy Head Housekeeper at The Leonard Hotel

The Leonard Hotel, awarded by the travel industry as one of the best boutique hotels in London, is located in the heart of the West End behind Marble Arch and just a few minutes’ walk from Hyde Park. The hotel offers 56 unique and quintessentially English style rooms and suites, in addition to a range of 15 gorgeous apartments for extended stays.

The Deputy Head Housekeeper supports the Head Housekeeper in managing the housekeeping department to ensure a consistently high standard of cleanliness, presentation, and guest satisfaction across the hotel. This role includes staff supervision, quality control, and operational support, stepping in for the Head Housekeeper when required, 40 hours per week including weekends.

• Assist the Head Housekeeper in managing daily housekeeping operations.
• Supervise, train, and motivate the housekeeping team.
• Allocate room and cleaning assignments to staff.
• Inspect guest rooms and public areas to ensure high standards of cleanliness.
• Handle guest requests and complaints professionally and promptly.
• Assist in staff scheduling and rota planning.
• Monitor and manage stock levels of cleaning supplies, linen, and amenities.
• Ensure compliance with health, safety, and hygiene regulations.
• Report and follow up on maintenance issues with the relevant departments.
• Maintain accurate housekeeping records and checklists.

• Strong leadership and team management abilities.
• Excellent attention to detail.
• Effective communication and interpersonal skills.
• Problem-solving skills with the ability to remain calm under pressure.
• Good organizational and time management skills.
• Knowledge of cleaning techniques, products, and equipment.
• Flexibility to work varied shifts, including weekends and holidays.

Previous experience in a supervisory housekeeping role, ideally within a hotel environment. Basic computer skills (MS Office, housekeeping management systems). Training in health & safety and COSHH (preferred).

• £26500 per year
• Complimentary meal provided while on duty
• 28 days paid holiday per annum including bank holidays