Assistant Restaurant Manager; Conrad Bengaluru

Overview

Assistant Outlet Manager (Conrad Bengaluru) assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures.

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Create an environment where everyone in the department focuses on “creating that special experience” to deliver exceptional customer service.
• Actively seek verbal feedback from customers and team members at each service period.
• Agree on and implement actions to make improvements to customer service.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
• Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
• Have detailed knowledge of all departmental standards, explaining the standards to team members and managers, assessing team members’ performance against these standards.
• Ensure that training on departmental standards is regularly conducted in the outlets.
• Monitor standards through regular standards review checks.
• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc.).
• Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
• Understand the situation in other departments and its implication for your own department.
• Plan ahead and ensure adequate resources are available.
• Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain event and function histories to assist with returning events.
• Establish good communication with the Kitchen team, providing and communicating clear direction to the team.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Assist the Outlet Manager with the preparation of events brochures.
• Identify, communicate and act on potential sales leads.
• Create an environment where “everyone sells”.
• Following company’s control procedures, controlling costs without compromising standards.
• Analyze and explain any financial variance against plan.
• Set-up and maintain the leave plans for the department.
• Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all relevant information before commencing employment.
• Assist with planning and ensuring…