Front Office Manager Staycity - Operations · Staycity Operations · Staycity Mark

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Front Office Manager to help shape the Staycity guest journey.

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;
  
  - based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

• Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
• The ability to motivate, appraise, support and challenge a team to deliver world‑class results on every aspect of the business on a daily basis.
• Experience using Opera and excellent communication and interpersonal skills are required for this role.

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third‑party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check‑in, following established procedures for various payment methods.
• Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
• Anticipate and address any issues to safeguard the well‑being and satisfaction of our guests throughout their stay.
• Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.