Virtual Ward Administrator

Overview

To provide clerical support to clinical staff based on wards/clinical units, including the receipt and resolution, where possible, of enquiries from patients, visitors and staff. May also function, where necessary, as the ward/clinical unit receptionist. Coordinate patient admissions, monitoring schedules, and discharges.

• Develop, distribute, and analyse patient surveys
• Collect, validate, and input patient data into electronic health records and monitoring systems (Cerner/Tracker)
• Ensure the accuracy, completeness, and consistency of all clinical and service data
• Generate performance reports and dashboards to support audits, governance, and service evaluation (NRAP audits)
• Analyse data trends (e.g., readmissions, early supported discharges, hospital avoidance, patient outcomes)
• Order, track, and maintain stock of respiratory monitoring equipment (e.g., oximeters, digital devices)
• Manage allocation of devices to patients and ensure retrieval and refurbishment when no longer required
• Liaise with suppliers and procurement teams to ensure timely equipment availability
• Organise meetings, including booking rooms/virtual platforms
• Provide accurate minute-taking
• Maintain centralised documentation, logs, and records in line with the trust policy
• Support the preparation of SOPs, service leaflets, procedures, and staff training resources (e.g. PNA restorative sessions)
• Ensure all service activity complies with information governance, confidentiality, and data protection regulations
• Provide administrative support during service improvement projects
• Contribute to audits, service reviews, and quality improvement initiatives
• Support day-to-day operational problem-solving

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.

It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect.

We aim to create an equitable working environment where every individual can fulfil their potential.

As an Equal Opportunities Employer we actively support applications from individuals who apply under the Guaranteed Interview Scheme and will process your application as appropriate.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful. After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.

By applying for this post you are agreeing to Barts Health NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.

As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults.

Barts Health promotes active travel as part of its goal to reach Net Zero. Each site is accessible by public transport and the Trust has a cycle to work scheme and some sites have Brompton Hire Pods.