Team Lead - Private Care Division

Overview

The Team Lead role provides an invaluable patient focused service, working within the Private Care unit of the hospital for consultant surgeons and physicians. The main responsibilities include processing and typing referrals to other organisations, handling patient queries and providing a high quality secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence. Patient access to healthcare professionals and subsequent treatment planning in a specialist hospital setting relies upon good quality organisational and administrative support.

The medical secretary is often the first point of contact for users of the Trust's services and is central to the co-ordination and effective functioning of the Clinical Unit Team.

The post holder will be responsible for providing an efficient secretarial service to a Consultant team within the Clinical Unit. They will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

It will also include supervising the work of a team of Medical PAs/Secretaries. This will include undertaking performance appraisals and objective setting for staff, managing local recruitment processes and managing staff in relation to Trust policy and procedure, with the support of the Business Administration Manager. The successful candidate will be enthusiastic and experienced, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service.

You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That s why the pursuit of excellence lies at the heart of everything we do. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

• Provide an efficient secretarial service to a Consultant team within the Clinical Unit. Liaise with colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
• Supervise the work of a team of Medical PAs/Secretaries, including performance appraisals and objective setting for staff, managing local recruitment processes and staff in line with Trust policy and procedures (with support from the Business Administration Manager).

• Enthusiastic and experienced, enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service.
• Demonstrates good communication skills, flexibility, reliability and an organised approach to work.