Band 4 Patient Pathway Navigator Oncology

Overview

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail – identify and action any correspondence suitable for own response – produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off‑site locations.

• Typing and data‑entry skills.
• The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all interactions.

The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. The Trust is renowned for specialist services including solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. It is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology, and the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer.

The Trust has a world‑renowned Neuroendocrine Tumour Unit.