Custody Support worker HMP Guys Marsh

Join Our CFO Evolution Team:
Custody Support Worker Opportunity

We’re looking for a compassionate and motivated Custody Support Worker to join our CFO Evolution team and make a real difference in the lives of individuals in custody.

In this role, you’ll support a caseload of participants within a prison environment starting from initial engagement and assessment and continuing throughout their sentence. You’ll provide motivational guidance and tailored support to help participants stay engaged, overcome personal challenges, and prepare for successful reintegration into the community. Support is delivered through a mix of one‑to‑one sessions and group interventions, with a strong focus on pre‑release planning to ensure a smooth transition back into society.

We’re ideally looking for someone with experience in one or more of the following areas: probation services supporting individuals under supervision or on licence; social care working with vulnerable adults or young people; prison or custody settings with a focus on rehabilitation or reintegration; substance misuse or mental health services involving motivational support or mentoring; or community outreach and housing support.

We also welcome applications from recent graduates who are eager to gain experience in the criminal justice sector and make a meaningful impact.

This is a rewarding opportunity that will allow you to help our participants change their lives around!

• Salary
  : £25,877 – £29,000 per annum (dependent on experience)
• Annual leave: 25 days + Bank Holidays + Birthday Day off, with the opportunity to buy an additional 5 days
• Volunteer days: 2 per year
• Pension: 5% Employee – 5% Employer
• Healthcare Cash Plan, including 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub – an online portal with retail discounts, cycle‑to‑work scheme, and additional voluntary benefits

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Collaborate closely with volunteer peer mentors and/or mentors to manage your caseload effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• Ensure effective case management and coordination of risk with a particular focus on safeguarding of adults and children, including timely notification of concerns and adherence to systems, policies and procedures.
• Ensure all contractual targets are met.

• Level 3 – desirable
• Experience managing a caseload of participants – desirable
• Knowledge of electronic data entry and maintenance of computer‑based information systems in an accurate and timely manner. Experience in a target‑driven environment.
• Excellent verbal, non‑verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
• Ability to motivate and sustain engagement of individuals.

Location
: HMP Guys Marsh
Hours
: 37 hours per week
Contract
:
Permanent
Closing Date
: 05 February 2026

Communities and Education Division is part of an employee‑owned organisation and we continually pride ourselves on our sense of community. People are at the front, centre and heart of every service we provide and each decision we make.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Interested? Upload your CV below. If you need any further information, talk to our experienced Internal Recruitment Team on