Patient Coordinator

Overview

You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You'll work as part of a multi-disciplinary team - showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients. You'll help us make health happen by:

• Ensure all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email
• Take bookings for Diagnostic Imaging examinations and give patients precise and accurate preparation instructions.
• Take and give accurate information over the telephone and to have an efficient telephone manner.
• Advise the Administration Lead of any problems within the department and to handle minor complaints with immediate action and a thorough follow up.
• Ensure that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
• Check General area/CT / MRI charges for the previous day, adding issues on Compucare for inpatients.
• Check bookings scheduled for following day and obtain request forms to ensure efficient patient journey.
• Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service.
• Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.
  Experience in Administration within a healthcare environment
• Experience with in radiology is desirable
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Articulate and Polite
• Organisational skills - meeting deadlines and prioritising workloads
• Confident and can work under pressure
• Natural ability to empathise with patients and demonstrate genuine care
• Ability to work as part of a team
• Ability to work independently and autonomously
  Ability to work as part of a team

The role requires a dedicated individual with a focus on patient service and administrative efficiency. The following qualifications are desirable:

• Experience in Administration within a healthcare environment
• Experience with in radiology is desirable
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Articulate and Polite
• Organisational skills - meeting deadlines and prioritising workloads
• Confident and can work under pressure
• Natural ability to empathise with patients and demonstrate genuine care
• Ability to work as part of a team
• Ability to work independently and autonomously

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our customers, patients and staff are safe. employees a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.