Haemoglobinopathy Patient Pathway Co-ordinator

Overview

The pathway co-ordinator role is to facilitate a smooth patient journey for those under the care of the Community Red Cell Service in North Central London. The post holder will have a responsibility for supporting patients through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.

The postholder will ensure that every effort is taken to improve the quality of communication and work proactively to improve access to information and respond to enquiries for all patients and staff members who use the service. The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this.

The role requires close liaison with other managers and medical staff. The post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate, ensuring the maintenance of basic and essential services are met.

The post holder will ensure the work of the team is carried out to the required high standards and will contribute to the continuous evaluation of systems to improve the service and to meet targets.

• Facilitate a smooth patient journey for those under the Community Red Cell Service in North Central London.
• Support patients through their clinical pathway to ensure prompt treatment, avoid unnecessary delays and confusion, and enable a positive and reassuring care experience.
• Improve the quality of communication and proactively improve access to information; respond to enquiries for all patients and staff who use the service.
• Ensure high quality patient experience and assist service development to maintain this.
• Maintain close liaison with other managers and medical staff.
• Undertake clerical and administrative duties as part of the team, ensuring the maintenance of basic and essential services.
• Ensure the team’s work is carried out to high standards and contribute to continuous evaluation of systems to improve the service and meet targets.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We look after our staff with a commitment to diversity, including differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We believe that by doing so, we are better able to treat our patients as well as being a better place to work.