Information and Improvement Manager

The Information and Improvement Manager role for Liver, within Child Health manages the Information and Improvement side of the service, ensuring that key quality, performance, activity and financial targets are met. The role is required to undertake a wide range of duties providing data analysis and management, service development and improvement support to the Liver Service as well as the Paediatric Neonatal Intensive Care unit, Line and Governance & Complaints.

Working with the care group, the role will contribute to the delivery of Divisional and Corporate targets and strategies.

• Analyse data accurately so that internal and external data submissions, linked to income are made in a timely manner.
• Manage the analysis of data so that the nursing, medical and senior leadership team within the service have access to timely and accurate information on all key performance indicators.
• Lead on weekly and monthly activity and performance reporting, identifying data quality issues to maximise completeness of data on Trust systems (including Badgernet and PICANet).
• Monitor and highlight gaps in data, undertake diagnostic work and take corrective action to ensure data quality improves.
• Produce annual summaries and reports of activities across children’s hospital.
• Assist with NNAP, QST, Methods data completeness.
• Lead on ad-hoc data requests, working with Business Intelligence and Contracting Teams.
• Ensure reconciliation of data on a variety of Trust systems, taking corrective action to guarantee the care group receives income for all chargeable episodes within a care pathway.
• Support in the annual planning process for the care group.
• Support and lead (where required) service improvements and developments, with support of Service Managers and General Manager.
• Support with materials to help with care group performance meetings.
• Ensure compliance with all relevant Trust policies, procedures and SOPs.
• Ensure sufficient staffing levels and allocation depending on service needs, escalating as appropriate.
• Ensure correct skill mix within team.
• Responsible for the day-to-day efficient and effective operational management of the service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
• Respond to daily problems and ensure issues are swiftly resolved or escalated; implement longer-term solutions to issues raised.
• Work closely with the Clinical Lead, nursing leadership, and operational management to ensure effective support services are in place for all clinical areas.
• Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
• As a member of the management team, support the Annual Plan, ensuring staff involvement in line with Trust objectives.
• Participate in and contribute to Trust-wide initiatives and projects as appropriate.
• Develop and write local standardised procedures within own work area.
• Ensure that effective systems are in place to maintain service delivery in the event of staff absences.
• Ensure that all staff adhere to the appropriate legislation when dealing with patient material.
• Support the management team by preparing presentations.
• Liaise with other departments and members of the Trust to support the smooth running and functioning of the department/service.
• Serve as the first point of escalation for operational issues, representing the care group at core operational meetings as required and providing updates to senior management within the care group on changes in operational performance.

King’s College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of ~£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across five main sites in South East London. The Trust provides a full range of local hospital services across its sites, and specialist services from the Princess Royal University Hospital and Denmark Hill.

Our strategy is “Strong Roots, Global Reach” and our vision is to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.

We are committed to delivering Sustainable Healthcare for All via our Green Plan, setting net zero carbon targets for 2040 and 2045.

+ Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy
+ All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
+ Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.