Endoscopy Booking Co-Ordinator

Responsibilities

• To contact all patients when booking both short‑notice and routine appointments ensuring that all appointments are monitored and a robust process is in place to identify patients who do not confirm their appointment.
• Highlight any capacity problems to the Endoscopy Supervisor and, where required, manage referrals and the tracking of these to external, outsourced providers.
• To be responsible for the departmental resources, including the ordering of stationery as and when required.
• Identify any training needs and discuss these with the Endoscopy Supervisor during PDP.
• To manage the day‑to‑day running of the department, taking responsibility for anticipating and resolving issues as they arise.
• To escalation any issues that may impact on the service to the Endoscopy Supervisor.
• To work with the Endoscopy Supervisor to develop new ways of working and service improvement.
• To cover reception duties when required.
• The post holder will work with the Endoscopy Supervisor to manage the waiting list and ensure all patients are booked to the appropriate endoscopic test within the required timeframe.
• To take part in service improvement and development with the endoscopy coordinator and implement changes as necessary or agreed.
• On occasion, the post holder may also be required to work at the Lewisham Hospital Endoscopy Booking office to ensure smooth running of the service across the trust.
• The post holder will be required to book all Endoscopy procedures that are requested onto our Endoscopy waiting list.
• Assist patients over the telephone with scheduling queries and appointment bookings, sending out letters and information leaflets in a timely manner.
• Monitor the Trust ERS systems and book appropriately.
• Liaise with clinical and nursing teams via email or telephone regarding Endoscopy bookings.
• To ensure the Endoscopy Service works within national and trust guidelines working closely with the endoscopy co‑ordinator to ensure standards are identified and met.
• Work strictly within relevant targets, including endoscopy targets, outpatient targets and Cancer targets and bring potential waiting time problems to the attention of the endoscopy coordinator.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the five aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

We welcome applications from the widest variety of people to ensure our workforce is reflective of the local communities which we serve. We encourage all suitable candidates to apply, including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.