Help Desk Advisor

Main area Patient Advice and Liaison Grade NHS AfC:
Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Weekend shifts and Bank Holidays) Job
-CORP-7740187

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital NHS Foundation Trust Town London Salary £30,546 - £32,207 per annum, including high cost allowance Salary period Yearly Closing 04/02/2026 23:59

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c £1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

As a Help Desk Advisor (Receptionist) you will provide a welcoming and comprehensive reception service to King’s College Hospital. The post holder will need to demonstrate exemplary customer service to patients and visitors and strong administrative skills. The post holder will be expected to work flexibly within a team to ensure that all duties are covered which includes a weekend shift pattern (daytime).

This is NOT an ICT Help Desk position.

As a member of the team, the post holder will be responsible for answering and directing phone calls, responding to patient/visitor requests, providing admin support to book interpreters, responding to requests and supporting new applications for Subject Access.

A high level of professionalism is essential and a courteous and polite approach is always expected.

To welcome patients and visitors to King’s College Hospital and to provide them with assistance in an efficient, amiable and confident manner. This may include giving helpful directions to wards, clinics or departments and signposting to relevant services where required. To use initiative in resolving problems for patients or visitors

To book porters with wheelchairs for patients on request, using EPIC to retrieve information pertaining to patient locations, admissions, discharges, scans and appointments always adhering to the Data Protection Act and patient confidentiality. To liaise with appropriate services to obtain additional information and support out of hours, such as Accident and Emergency Department, Medical Records or Clinical Site Manager.

To defuse situations where hostile or aggressive behaviour is presented. To ensure the personal safety of self and others by access to security alarms and personnel.

To provide help, support and information to volunteers who are supporting the Help Desk. To delegate appropriate tasks to volunteers and work with the Support Officer and Helpdesk Lead and the volunteer function to develop new volunteers’ roles.

To book interpreters as indicated, to manage emails and ensure they are responded to correctly and in timely way. To support with applications made in person, to access medical records.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS…