Receptionist​/Care Navigator

Receptionist / Care Navigator

NHS (Blithehale Medical Centre) |
22 Dunbridge Street, London, E2 6JA

The GP Surgery Receptionist/Care Navigator plays a vital role in ensuring patients receive high-quality, efficient, and compassionate care. This frontline position is often the first point of contact for patients, providing a welcoming and professional service both in person and over the phone. The role combines traditional reception duties with care navigation, helping patients access the right care at the right time.

Responsibilities include managing appointments, handling enquiries, signposting patients to appropriate services, and supporting clinical teams in the smooth running of the practice.

• Greeting and assisting patients in a friendly and professional manner.
• Managing patient appointments, cancellations, and repeat prescriptions.
• Handling telephone and face‑to‑face enquiries with empathy and confidentiality.
• Navigating patients to the most appropriate healthcare professional or community service.
• Supporting clinicians with administrative tasks to improve patient flow and access.
• Maintaining accurate records and updating patient information in line with data protection standards.
• Working collaboratively as part of the practice team to ensure a high standard of care.
• Processing incoming and outgoing correspondence in line with practice protocol.

We are a friendly and well‑established GP practice in Bethnal Green, serving a patient population of around 14,000. The practice is run by four dedicated GP Partners and supported by a strong, multidisciplinary team including GPs, Practice Nurses, Healthcare Assistants, a Phlebotomist, a Pharmacist, and Care Coordinators. We pride ourselves on a collaborative approach, ensuring patients have access to the right care, from the right professional, at the right time, and we value teamwork, patient‑centred care, and continuous improvement.

• Salary: £13 an hour (Pay reviewed yearly)
• Contract: Permanent
• Working pattern: Full‑time, Flexible working
• Date posted: 22 October 2025

This post requires a Disclosure and Barring Service check and is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.