Beauty Therapist

Duties and responsibilities

• To respond to telephone enquiries as per club procedures;
  To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including:
• Facials
• Back, neck, scalp, full body and deep tissue massage
• Body sculpting and other detox therapies
• Hand, nail and foot grooming
• Aromatherapy
• Manicure and pedicure
• Hair removal
• Eyebrow shape and tint

• To undertake cleaning duties in the treatments room;
  To report all disciplinary and grievance matters immediately to the Manager;
  To ensure customer supplies and accessories are replenished as required;
  To ensure that Lost property is reported in line with Hotel’s Policy;
  To ensure that maintenance issues are communicated to a Duty Manager on duty;
  To attend training and departmental meetings as requested;
  To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel;
  To take care of all Hotel equipment required to carry out duties and to report defects immediately;
  To report any matters concerning the Security of the Hotel to a Duty Manager on duty;
  To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager;
  To ensure that all accidents are reported to a Duty Manager on duty;
  To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure;
  To ensure all provided work tools / equipments are well maintained and in proper functional order;
  To ensure safety and return of all keys in his/her possession;
  To ensure that a job of the day is completed in every area daily;
  To minimise wastage at all opportunities.

• To actively promote the sale of beauty products in conjunction with beauty treatments;
  Plan and achieve department retail sales targets on a monthly basis;
  Monitor and review sales against target;
  Analyse and review business performance for each treatment/product, identifying opportunities and development areas;
  To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department;
  To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures

• Demonstrate service attributes in accordance with industry expectations and company standards to include:
• • Being attentive to guests
  • Accurately and promptly fulfil guests requests
  • Understand and anticipate guest needs
  • Maintain a high level of knowledge which will enhance the guests experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve guest complaints

• Responsible for all payments made for beauty therapy treatments/products
• Record details of all treatments taken for each client
• To take responsibility for stock control accounting systems
• To take responsibility for cashing up
• To ensure that sales tracking data is completed on a daily, weekly and monthly basis; KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department
• To ensure that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures

• Attention to details
• Someone who is passionate about exceeding guest expectation
• Confident team player who can create and maintain a positive attitude with a CAN-DO mentality
• Team player
• Ability to work to strict timescales
• Comfortable to work in a high pressurised environment
• Ability to smile at all times
• This role requires an element of manual handling

• Meals on duty
• Staff uniform
• Company pension contribution after you passing your probation period
• Recommend a friend reward scheme
• 20 days holiday plus 8 bank holidays
• Dry cleaning of your uniform (if applicable)
• Training fund assistance of NVQ’s
• Awards and Recognition Programme
• Seasonal annual parties
• Staff rate with IHG hotels globally

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels: