Trainer; Beauty Therapist Support Team

Trainer (Beauty Therapist) Support Team UK

Join to apply for the Trainer (Beauty Therapist) Support Team UK role at FACEGYM

Reporting to: Regional Manager

Location: All Central London Studios

Face Gym is the first of its kind and a unique facial fitness experience. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face. We are based in central London, working across the UK & USA.

• To deliver all workouts in line with all Face Gym Workout protocols
• Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
• Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
• Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
• Maintain an exceptional customer experience at every touch point of the customer journey
• Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
• Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
• To have a strong focus on maximizing retail potential and client retention
• Operating efficiently point of sale systems, card machines and tills
• Building and constantly updating knowledge on skincare, products and workouts
• Communicate effectively and professionally with all the team, Studio Manager and Face Gym management
• Using learning from each site to further develop your clients experience in store
• Building on and constantly updating your own knowledge on skincare, products and treatments
• Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
• Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
• Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
• Establishing an effective working relationship with full team and management
• Being skillful on Zenoti booking system
• Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.

• NVQ 3 Beauty therapy qualification or equivalent
• Hands on experience with customers
• Previous experience of working within beauty, retail and spa
• Enjoys exploring opportunities and using own initiative
• Exceptional customer service skills
• A team player with inspirational social skills
• Articulate and a confident communicator
• Have the ability to stay calm and positive during busy days
• Have the ability to stand during a 6-8-hour shift
• Fully flexible across weekdays and weekends

• Teamwork
• Adaptability
• Ownership
• Respect

• Generous commission on retail and services
• Exclusive Discounts:
  Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product Perks:
  Get 50% off FACEGYM products to help you look and feel your best.
• One additional day of holiday for each year of service with the company
• Supportive Resources:
  Access our free and confidential employee assistance program for personal and professional well-being.