Cash Application & Billing Specialist

Cash Application & Billing Specialist (6 month FTC)

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.

Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor!

So did 20% of our Support Centre teams, including our CEO, Pano.

We’re looking for passionate team players to bring joy to our customers every day. As a Cash application & Billing specialist you’ll keep Pret’s cash and revenue processes running smoothly by accurately posting high volumes of cash across multiple merchants, bank accounts, and international markets, as well as raising customer invoices for a wide range of markets and categories. Your work ensures clean financial data, timely cash allocation, and reliable billing—helping teams across Pret make better decisions, maintain strong customer relationships, and support the company’s continued growth.

• Accurately post and allocate high‑volume cash receipts from multiple merchants, bank accounts, and markets, resolving discrepancies where needed.
• Raise customer invoices and credit memos across various markets and customer categories, ensuring accuracy and compliance with internal controls.
• Manage billing and cash‑application queries through shared mailboxes, providing timely and professional support to internal and external stakeholders.
• Maintain clean customer account data by investigating unallocated cash, short payments, and posting issues, escalating only when required.
• Support continuous improvement by identifying recurring issues, contributing to process enhancements, and maintaining strong documentation for audit readiness.

• Ensure all cash receipts, merchant settlements, and bank postings for the period are fully processed, accurately allocated, and reconciled to supporting remittance data.
• Validate billing activity by checking invoices, credit notes, and revenue postings against system reports, approved documentation, and market‑level inputs to ensure completeness and accuracy.
• Review unallocated cash, aged items, and unresolved discrepancies, investigating outstanding balances and providing clear updates on status.
• Perform month‑end checks between the Accounts Receivable subledger and source data (billing files, merchant statements, POS settlements) to confirm alignment before reconciliation to the General Ledger.
• Prepare and submit month‑end reports on cash allocation, billing activity, reconciling items, and any risks or delays, ensuring the Finance Manager has clear visibility of outstanding issues.
• Reconcile Accounts Receivable subledger to the General Ledger, ensuring integrity of revenue reporting.
• Investigate and resolve sales variances, mis‑banking, and post discrepancies with clear audit trail.

• Follow internal controls, approval workflows, and documentation standards across all billing and cash‑application activities to ensure accuracy, compliance, and audit readiness.
• Maintain strong data integrity by ensuring postings, invoices, and account updates are accurate, properly supported, and aligned with Pret’s OtC policies.
• Work collaboratively with Retail Operations, Sales, Finance, and market teams to resolve invoicing or payment‑related queries promptly and professionally.
• Support agreed SLAs and KPIs by providing timely responses, clear communication, and consistent service across stakeholders.
• Proactively highlight recurring issues, control…