Business Banking Controls Manager

Overview

Our Business Control Team are here to enable safe and sustainable growth. We are committed to driving risk excellence and are passionate about proactive risk management in the first line of defence. We are starting an exciting journey to grow our team, and this brand-new role has been created to lead our team who support Controls management alongside our Business Banking colleagues.

As a Senior Business Banking Controls Manager, you'll be leading the delivery of good customer outcomes by ensuring adherence to Credit and Economic Crime policies in a high performing, fast paced team. Working closely with the Relationship Management team, and the 1

LOD Risk and Controls teams across the Group, you'll be ensuring key controls are effective in key risk areas such as Credit and Economic Crime.

• Lead a Control Operations capability for Business Banking that designs and embeds enhanced credit risk controls introduced via Credit Risk Policy changes
• Lead end-to-end Credit Risk Control & QA activity to include control library, test scripts, sampling and tolerances, evidence standards and embed within Business Banking 1
  
  LOD
• Embed new methodology, build the team and the suite of reporting used to monitor the reductions and ongoing management of residual risk
• Execute pilot testing cycles over new-to-bank lending, renewals and portfolio-level controls, run QA checks and trigger reviews
• Design and provide data-led updates into Business Banking Risk Board, LT and Group forums
• Manage the AFD process ensuring cases approaching financial difficulty have been identified and managed by the BB team
• Lead the delivery of ongoing Economic Crime QA methods and execute checks on a risk-based basis, validating documentation quality, decisioning, escalation and review timeliness
• Accountable for ensuring the Market Abuse controls and associated processes across relevant parts of the Bank, and a robust framework is in place to effectively mitigate against the risk of market abuse; leading the delivery of the annual review of the Standards and the associated colleague e-learning modules
• Oversee the design and oversight of the Bank wide Personal Account Dealing pre-approval framework

• Experience in a credit risk, audit, assurance or controls leadership role within Financial Services, ideally Business or Commercial Banking
• Strong, demonstrable knowledge of Risk & Control Frameworks, including controls design, control effectiveness, monitoring, and remediation expectations
• Understanding of the Three Lines of Defence model, with proven experience working in or alongside 1
  
  LOD, 2
  
  LOD, and 3
  
  LOD functions
• Knowledge of Business Banking Risk, preferably with a focus on Credit & Economic Crime
• Strong working knowledge of the Financial Services regulatory environment and how it shapes control expectations, risk appetites and operational risk management
• A passion for understanding customers and ensuring they are at the heart of everything we do
• High level of interpersonal skills, with the ability to present and influence and effectively manage stakeholder relationships
• Disability Confident Leader – commitment to removing obstacles to inclusion; reasonable adjustments are available upon request (contact )

• Knowledge of VM or NBS risk management frameworks and policies and governance approach

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

We are in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. If you are successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, you'll need to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks—we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.