Client Servicing & Collections Executive

Overview

Client Servicing & Collections Executive

Cashera UK – part of the Cashera Group, one of the United States’ fastest-growing fintech lenders – now bringing its proven expertise to the United Kingdom.

With over $1 billion funded across its US portfolio, Cashera combines technology, data, and industry expertise to deliver fast, flexible finance solutions for small and medium-sized enterprises.

We are hiring a Client Servicing & Collections Executive to engage our clients with missed payments, understand their circumstances, and agree practical solutions that support repayment continuity while maintaining strong relationships.

• Contact clients via phone and email regarding missed or delayed repayments on their loans
• Understand causes of arrears and agree workable repayment solutions, including split payments where appropriate
• Monitor repayment plans and follow up to ensure compliance
• Maintain accurate records in the CRM
• Act as a primary point of contact for clients experiencing repayment issues
• Assisting clients with all other inquiries, including reporting on outstanding balances
• Notify Business Development department of clients with strong repayments who may be eligible for renewal
• Share insights with Underwriting department on clients’ performance

• At least 3 years of experience in collections or client servicing within unsecured lending or MCA space
• Direct experience engaging UK SMEs on repayments
• Exceptional command of English language
• Experience working with Salesforce, Hub Spot, or similar CRMs
• Empathetic, solutions-driven approach

• Competitive salary plus quarterly performance-based bonuses
• Homely office in the heart of Fitzrovia
• Opportunity to grow within a scaling fintech business