Payments Operations Associate

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money.

We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 600 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch:
loans, credit cards and car finance
. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join our Financial Operations team and play a key part in delivering smooth, accurate payment processes across all of Lendable’s lending products. Reporting to the Senior Payments Analyst, you’ll support the day-to-day execution of payment flows, reconciliation, and exception management, while also helping to improve and optimise operational processes as our business grows.

You’ll succeed in this role if you have a sharp attention to detail, a solid grasp of payments operations, and enjoy working collaboratively across teams. Experience in fintech or consumer lending, and confidence using back-office lending systems and repayment schedules, are highly sought after. Familiarity with SQL or payment data tools is a strong bonus.

• Process and reconcile daily incoming and outgoing payments, ensuring customer accounts across all Lendable products are updated promptly and accurately

• Manage and resolve payment queries and tickets, collaborating with internal colleagues and external partners to investigate and resolve issues

• Prepare and review payment files for upload, support weekly and month-end operational tasks, and assist with reporting requirements

• Monitor payment systems and dashboards to identify exceptions, working quickly to resolve discrepancies and ensure operational efficiency

• Maintain up-to-date knowledge of relevant payment regulations and compliance requirements

• Suggest and support improvements to payment operations processes to keep pace with our growth and maintain best-in-class standards

• Support projects and wider financial operations initiatives as needed

• Minimum 2 years’ experience in a payments operations or finance operations role, preferably in a fintech or consumer lending business

• Solid understanding of UK payment rails (Faster Payments, BACS, CHAPS) and experience with payment platforms or providers

• Experience with back-office consumer lending systems and working with repayment tables/schedules is highly advantageous

• Highly proficient in using Google Sheets/Excel for everyday reconciliation and operational tasks, including Vlookup, pivot tables and data validation.

• Familiarity with SQL or working with data systems is a bonus

• Excellent organisational skills, able to manage priorities and deadlines in a dynamic environment

• Diligent and accurate in processing transactions and following procedures

• Comfortable with fast-paced, at times ambiguous environments

• Proactive communicator, capable of working well within a team and with external partners

• Eager to identify process improvements and contribute to a high-performing operations function

• Accurately allocating and reconciling customer payments and refunds

• Managing support queries and tickets related to payments, and ensuring resolution within agreed SLAs

• Assisting…