Mortgage Administrator

Location: City Of London

This range is provided by NRG Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from NRG Resourcing

I help the best Financial Services Businesses, attract, recruit and retain the best talent in the industry.

Ready for a role where your organisation, attention to detail and client care directly shape the success of every mortgage journey
? If you thrive in a fast‑paced environment, enjoy problem‑solving and want to join a respected, long‑established financial services firm, this role offers stability, progression and a genuinely supportive team culture.

About the Company

Our client is a well‑established, award‑winning mortgage brokerage known for delivering highly personalised advice across residential, buy to let, later‑life and complex lending. With repeat business, long‑term client relationships and a reputation for exceptional service, they offer a collaborative environment where every team member is truly valued.

About the Mortgage Administrator Role

As a Mortgage Administrator, you will support the full mortgage lifecycle from application to completion. You will work closely with advisers, clients, lenders and solicitors to ensure every case progresses accurately, compliantly and efficiently. This role suits someone who enjoys structure, takes ownership and wants to deepen their expertise in mortgage administration.

Mortgage Administrator

Key Responsibilities

• Input and manage new mortgage applications, ensuring accuracy and compliance throughout.
• Assist brokers with all aspects of the mortgage process, from application to completion.
• Oversee all compliance requirements, ensuring cases adhere to regulatory standards.
• Handle general enquiries from brokers, clients, and third parties promptly and professionally.
• Identify opportunities to streamline processes and enhance service delivery.
• Managing product transfer cases and supporting basic research
• Ensuring all files meet compliance standards including ESIS, Fee Agreements, Fact Finds and Suitability Letters
• Adhering to FCA regulations, Consumer Duty and company processes
• Maintaining accurate, secure and compliant client records

Skills and Experience Required

• Experience as a Mortgage Administrator within financial services, a brokerage or an IFA environment
• Strong understanding of mortgage processes and documentation
• Excellent communication skills and confidence interacting with clients
• High attention to detail with the ability to manage multiple cases simultaneously
• Good working knowledge of Microsoft Office
• Experience using Intelligent Office is desirable
• Ability to produce accurate, timely work under pressure
• CeMAP or CII studies beneficial but not essential
• Knowledge of the Later Life Lending market is desirable

Mortgage Administrator Package

• Holidays: 25 days annual leave, increasing yearly up to 30 days
• Funded Career based training
• Exceptional Career progression opportunities
• Health insurance, dental care, and gym membership
• Perk box membership for exclusive perks and discounts
• Social Events:
  Fully funded Christmas and summer parties

Why Apply?

If you want a role where your organisation, communication and accuracy genuinely make an impact, this position gives you the autonomy to own your work while benefiting from a supportive and established brokerage. It’s a rare chance to develop your career long‑term while working with a respected team that recognises and values your contribution.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Administrative, Customer Service, and General Business

Industries

• Loan Brokers, Financial Services, and Insurance Agencies and Brokerages

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