Credit Controller

Join to apply for the Credit Controller role at Jellycat

For a quarter of a century, the Jellycat family has brought joy, wonder and playful fun to people of all ages, worldwide. Utterly original and a class of their own, they are among the most loved and collected toys of their kind. Their whimsical expressions, deliciously soft fabrics and the way they sit in your hand create a magical and unmistakable experience.

We’re looking for a proactive and experienced Credit Controller to join our team, reporting directly to the Credit Control Manager. This role plays a vital part in supporting our UK wholesale business, acting as a key point of contact and escalation for a portfolio of customers. The role will work closely with internal stakeholders such as sales, customer services and logistics to ensure timely and effective debt resolution.

• Perform credit risk assessments and provide input into credit decisions on customers.
• Proactively manage a portfolio of 500–600 customer accounts, ensuring timely collection of outstanding balances.
• Respond to customer queries relating to their accounts by phone and email.
• Maintain clear and professional communication with customers, ensuring a positive experience.
• Investigate and resolve payment discrepancies and customer queries promptly with accuracy and professionalism.
• Allocate payments accurately and perform regular account reconciliations to maintain complete, accurate and up-to-date information for quick reference.
• Prepare and deliver regular reporting on aged debtors, cash collection performance and credit risk exposure.
• Assist in driving process improvement and automation initiatives.

• 1–2 years of experience in credit control, ideally within a fast‑paced, high‑volume environment.
• Strong understanding of complex payment allocation and account reconciliation processes.
• Familiarity with SAP or D365 and confident use of Excel (e.g., VLOOKUP, pivot tables).
• Ideally exposure to credit risk reporting and analysis.
• Excellent organisational and time‑management skills, with the ability to prioritise effectively.
• Strong analytical and problem‑solving capabilities.
• Clear and professional communication skills, both written and verbal.
• High attention to detail and accuracy in all aspects of work.
• A proactive and solution‑focused mindset, with a hands‑on approach to challenges.
• The ability to be a collaborative team player who also thrives when working independently.
• A customer‑focused and professional mindset, representing the brand with integrity.
• An eagerness to learn and contribute to continuous improvement.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Accounting/Auditing and Finance
• Industry: Retail

Location:

London, England, United Kingdom