Vice President, Network and Voice Operations Team Lead

Location: City of London
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Mitsubishi Financial Group, Inc. (MUFG) is one of the world’s leading financial groups.  Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 offices in more than 50 markets.  The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management and leasing. MUFG aims to be the world’s most trusted financial group through close collaboration among its operating companies, and to respond to all of the financial needs of its clients, serving society, and fostering shared and sustainable growth for a better world.

Responsible for managing and maintaining all network and voice related technologies in EMEA as well as internationally for the Securities business.
** NUMBER OF DIRECT REPORTS
** 12-15
** MAIN PURPOSE OF

THE ROLE
*** Manage, maintain, support, develop and set strategy for all network  and voice technologies across EMEA and internationally for Securities as directed by line management.
* Manage network and voice services and related applications.
* Manage and deliver roadmaps and end to end life cycle management of all assigned network and voice related products and technologies as directed by line management.
* Manage the installation and support of the company’s structured network cabling
* Manage the production environment to ensure it meets agreed service standards, SLAs and KPIs
* Responsible for providing defined metrics, reporting data and KPI’s in support of mandatory, cyclical departmental level reporting; on time and to quality
* Verify that all design and implement changes follow the change control procedure.
* Participate in relevant audit investigations and assessments as required by line management.
* Responsible for addressing associated findings, executing corrective actions plans and implementing recommendations as required by line management
* Responsible for providing appropriate levels of business support to end users. Ensuring work is maintained within agreed service and operating level agreements
* Responsible for ensuring sufficient capacity is available to accommodate expected growth
* Responsible for ensuring new services are documented and deployed with BCP/DR in mind
* Creation and maintenance of comprehensive network and voice diagrams and documentation.
* Ensure IT controls are in place to mitigate all risks associated with network and voice technologies. Support and partner with both the Infrastructure Control function and the IT Risk, Security and Control department in defining new policies and procedures covering all areas of responsibility.
* Responsible for managing compliance to policies, standards and procedures for areas within remit
* Responsible for the delivery of the programs and projects that support the core Infrastructure as requested by line management
* Responsible for delivery of all network and voice technologies to all the other programs of change as requested by line management
* Work across all areas of IT to ensure the network and voice team provides necessary capabilities to all other teams
* Required to carry out the responsibilities of the role in accordance with company policy/procedures and as directed by line management
* Responsible for people management, where applicable.
* Responsible for building strong relationships across the Bank and Securities and…