Receptionist, Entertainment & Gaming

Receptionist - Park Lane Club London

Join to apply for the Receptionist role at Park Lane Club London.

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we are dedicated to providing exceptional experiences and service for our guests, whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino, Metropolitan Mayfair.

We are a 'Why Not?' brand that likes to challenge the status quo, and we are passionate about looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

• Excellent customer service skills.
• Courteous and friendly outlook.
• Good grooming and presentable.
• Customer service experience in previous roles.
• Team player.
• Flexible attitude.
• Pro‑active approach, able to work autonomously.
• Able to communicate on all levels including senior management.
• Good IT skills in normal Microsoft applications (Word, Excel).
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Age: 18 or above. Right to work in the UK. Salary: £25,480 per year.

Employment type:

Permanent Full‑time. Venue:
Alea Nottingham. Site Address: 108 Upper Parliament Street, Nottingham, NG1 6LF
. Posted yesterday. Closing date: 09/12/2025. Job reference: JM1440106

NotR.