Senior Service Designer

Overview

As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday
• Flexible working options where we encourage a great work-life balance.

• Designing services which meet the Government Service Standard.
• Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
• Translate actionable insights from user research and other insight sources into accessible designs.
• Ensuring services meet public sector accessibility regulations.
• Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
• Will prototype website designs and UI elements as required.
• Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
• Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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