Product Design Manager

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

About the role:

You will be leading the product design function at Zilch, driving design strategy, customer experience, and ultimately be responsible for the overall design of our product.

Our Product and Design Teams are champion problem solvers, who fall in love with problems before discovering usable, viable and feasible ways to solve customer problems. As Design Lead at Zilch, you have a passion for financial inclusion and deep interest in solving problems in ways that achieve business objectives and exceeds customers’ expectations. Our leaders at Zilch are focused on creating the right environment for the product and design teams so that the teams can proactively optimise their areas.

We are looking for a leader who is passionate about driving the Zilch Product experience forward as well as improving the design team itself. You will be championing consistent design experience across all squads whilst delivering complex initiatives as an individual contributor yourself. At Zilch, we believe product development is a team sport, so we want people who thrive in working closely with product managers, engineers, and data scientists to go from exploring problems to building solutions with confidence.

While being the product design lead for your own squad.

As Design Lead, you will be demonstrating and work with stakeholders, product managers, engineering managers, engineers, QA and product analysts. You’ll need to have a passion for making sure we’re building the right thing, and we are building things right. As Design Lead at Zilch, you should have a combination of deep knowledge of the customer, the data, the industry, our strategy, our business model, compliance and risk constraints and our desired outcome along with a sense of true ownership of the customer experience.

Day-to-day duties will include:

• You will develop and communicate a clear design strategy that aligns with the overall product and business goals.
• You will champion user-centric design. Deeply understand user needs, pain points, and behaviours to create innovative, intuitive, and visually engaging solutions.
• You will oversee design across squads, partnering closely with product managers and stakeholders to shape a cohesive product experience vision.
• You will manage and support a team of three product designers through coaching, feedback, and professional development.
• You will act individual contributor for one of the squads and will be empowered to solve problems in ways our customers love that also work for the business.
• You will have shared ownership of targets with product, monitor KPIs and proactively use data to drive the product experience forward.
• You will ensure that our product is intuitive, accessible, and delightful to use for our customers.
• Regularly analyse data, feedback, and usage metrics to make informed design decisions and continuously optimise the product experience.
• You will be responsible for making sure the product experience delivers value in a viable way for our business.
• You will be speaking to customers regularly to empathise with their biggest problems and validate solutions intended to solve those problems.

What we’re looking for:

• 7+ years of design and leadership experience across at least two product-led B2C companies, including hands‑on zero-to-one experience bringing new products to market.
• 2+ years of experience managing other designers.
• Passionate about developing and empowering designers—helping them make informed decisions, navigate challenges, and grow their craft.
• Skilled in Figma, design systems, and crafting…