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CX Analyst: Voice Customer & Insights
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-03-11
Listing for:
Marks and Spencer
Full Time
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location: City Of London
A leading retail company in London is seeking an experienced individual to join their Customer Experience team. This role focuses on driving customer loyalty through insights from the Voice of the Customer program. Responsibilities include analyzing trends, managing the Medallia platform, and suggesting improvements to enhance customer satisfaction. The ideal candidate will possess strong organizational skills and a passion for delivering exceptional customer service.
This position offers comprehensive benefits and a dynamic work environment.
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