Customer Service Advisor - Energy

Core Values

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here – you'll love learning new things and rolling with the punches.
• Have each other's backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet. We're fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something's not working, you'll be the first to figure out a better way – and make it happen.
• Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem‑solving, and real impact.

• Making energy easy – cutting through the jargon and helping customers understand bills, meters, and tariffs without the headache.
• Solving problems like a pro – whether it’s a billing query, a meter issue, or a complex energy conundrum, you’ll find the best fix fast.
• End‑to‑end service – no endless transfers or passing the buck. You'll handle queries from start to finish, including complaints, ensuring customers get the right help the first time.
• Thinking on your feet – no scripts, no robotic responses. Just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you'd give gran – we believe in warmth, kindness, and going the extra mile.
• Making a difference – whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

• Share options – own a little piece of the company.
• Fully stocked kitchens – snacks = fuel = happiness.
• Weekly "Family Dinner" catch‑ups.

Location: Central London (Oxford Circus) |
Salary: £28,000 |
Hours: Full Time |
Immediate starters only.

Recruitment Process: Our process usually takes up to 4 weeks, but we’ll flex around what works for you. Here's what to expect:

If you have burning questions, drop us a message at  and we'd love to help! We want to give you all the tools and environment you need to unleash your potential. If you require accommodations or have special preferences, let us know and we’ll customise your interview process for maximum comfort.