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Stage 2 Complaints Investigator & Escalation Specialist

Job in City Of London, Central London, Greater London, England, UK
Listing for: The Construction Index Ltd
Full Time position
Listed on 2026-03-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 23 - 29 GBP Hourly GBP 23.00 29.00 HOUR
Job Description & How to Apply Below
Location: City Of London

A leading organization in housing solutions is seeking a Housing Complaints / Resolutions Officer in London. This hybrid role involves investigating and resolving Stage 2 complaints, ensuring high-quality customer service and adherence to service standards. Candidates must have experience in complex complaint handling and excellent communication skills. This position offers competitive pay ranging from £23 to £29 per hour with the opportunity for contract extension.
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