Membership Administrator

We are recruiting on behalf of our client, a respected membership organisation, for a professional and customer focused Membership Advisor to join their team.

This is an excellent opportunity for someone with experience in a membership body, regulator, charity or professional association who enjoys supporting members, managing applications and ensuring a high standard of service delivery.

You will act as a key point of contact for members and prospective members, ensuring processes are handled efficiently, accurately and in line with organisational standards.

• Act as the first point of contact for membership enquiries via phone and email
• Provide guidance on membership categories, eligibility and application processes
• Support members with renewals, upgrades and general queries
• Maintain a high standard of customer service at all times

• Process new membership applications accurately and in line with set criteria
• Review documentation and ensure complete records are maintained
• Update and maintain CRM systems with accurate member data
• Liaise with internal teams or committees where required

• Manage membership renewals and payment queries
• Support subscription administration and direct debit processes
• Assist with reporting on membership data and retention trends

• Support membership communications and updates
• Assist with events, webinars or CPD activity where required
• Contribute to continuous improvement of membership processes

• Experience working within a membership body, professional organisation, regulator or similar
• Strong customer service and stakeholder engagement skills
• High attention to detail and strong organisational skills
• Experience using CRM or membership database systems
• Ability to manage competing priorities in a structured environment