Social Media Coordinator; Dutch and French Speaking

Job Title: Social Media Coordinator (Dutch and French Speaking)

Location: Canary Wharf, London

Type: 6 month FTC

Salary: £32,000 (pro-rata)

Start Date: 12th January 2026

Do you have experience of working across social media platforms? Are you comfortable in providing excellent customer service through a range of channels? JDR Recruitment are currently supporting one of our key clients in London on a 6 month contract and this could be the perfect start to your year!

• Serve as the primary contact for customer interactions on social media in Dutch, French, and English, with a strong focus on community management in the Netherlands.
• Manage proactive and reactive social media conversations for assigned brands, ensuring timely responses, complaint handling, and adherence to tone of voice and service level agreements.
• Publish, schedule, monitor, and moderate social content using social media management and listening tools, while tracking performance, sentiment, and emerging trends.
• Build, analyse, and report on operational KPIs and consumer insights, combining social data with customer service insights to improve experiences.
• Collaborate closely with careline and customer service teams to align workflows, knowledge bases, CRM usage, and escalation processes.
• Support continuous improvement through cross-training, maintaining up-to-date knowledge-base content, and contributing to training materials and workshops.

• Social media and community-management expertise for consumer brands (5+ years).
• Native-level Dutch with strong professional proficiency in French and English.
• Proficiency in social media management and listening tools
• In-depth knowledge of social media platforms, algorithms, and best practices.
• Strong analytical, reporting, and insight-generation skills.
• Excellent written and verbal communication with a consistent, empathetic tone.
• Collaborative, proactive mindset with experience working cross-functionally.
• Ability to perform in high-volume, fast-paced environments with flexible shifts

JDRCC

JDR is acting as an Employment Agency in relation to this vacancy.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.