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AI-Driven CX Transformation Lead; Hybrid

Job in City Of London, Central London, Greater London, England, UK
Listing for: Intercom
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Position: AI-Driven CX Transformation Lead (Hybrid)
Location: City Of London

A leading AI customer service company is searching for a Customer Support Leader who will guide clients in enhancing their support experiences through deep expertise in customer processes and AI integration. The candidate will lead strategic discussions and offer data-driven recommendations for operational success. The role offers a competitive salary and benefits, including a hybrid working policy.
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