Customer Service Specialist

Thisisafantasticopportunity for a Customer Service Specialist tojoinacompanycommittedtoprovidingquality,innovativevalueand logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme.

• Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Pro-active problem solving with customers and colleagues when issues arise.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

• Provision of PODs to meet customer requirements where necessary.
• Provide KPI and reports both externally and internally where required
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
• Ensure that all Delivery and Collection consignments are conforming to correct information.
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
• Updating / Verifying the Order Management System with customer booking details.

• Knowledge of the freight transport industry
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy and numer farklı. [***) I apologize for the error. I will rewrite the final formatted description text fully.***